Luxe Pleats – Delivery Policy
At Luxe Pleats, we pride ourselves on providing a seamless shopping experience, ensuring your unique fashion items are delivered promptly and securely.
Shipping Times & Costs
- Processing Time: Orders are typically processed within 1-3 business days. During peak times or special promotions, processing times may be slightly extended.
- Delivery Time:
- Standard Shipping: Estimated delivery within 5-10 business days after processing.
- Express Shipping: Estimated delivery within 2-5 business days after processing.
- International Shipping: Delivery times vary depending on the destination, typically arriving within 10-20 business days.
- Shipping Costs: Shipping costs are calculated at checkout based on the destination and selected shipping method. Any applicable duties, taxes, or customs fees are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
Shipping Destinations
We deliver to most countries worldwide. However, shipping restrictions may apply to certain locations. If we are unable to ship to your destination, you will be notified during checkout.
Customs & Duties
For international orders, customs and import duties may apply. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. Please check with your country’s customs office for details on any potential fees.
Undeliverable Packages
If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal of the package, we will notify you via email. You will be given the option to have the package reshipped (additional shipping fees may apply) or to receive a refund (less the original shipping cost).
Lost or Delayed Packages
While we strive to ensure timely delivery, Luxe Pleats is not responsible for delays caused by the shipping carrier, weather conditions, customs clearance, or other unforeseen circumstances. If your package is significantly delayed, please contact our customer service team at [support@luxepleats.com].
Changes to Your Order
If you need to make any changes to your delivery details, please contact us at [support@luxepleats.com] within 24 hours of placing your order. After this time, we may not be able to amend your shipping information.
Returns & Exchanges
For details on returning or exchanging your item, please refer to our Returns Policy [link].